Customer Service Rep / Vehicle service attendant

Job Description

Ace Rental Cars is a brand operated by The Hertz Corporation, a global leader in car rentals. With locations across Australia and New Zealand, Ace customers are focused on getting the most out of their adventure. Our goal is to be the very best at what we do by renting cars better than anyone else.

We’re looking for a customer focused, high performing Customer Service Representative and high performing Vehicle Service Attendant to join our exceptional teams and continue our success in the future of car rental. At Ace, you’re in the driver’s seat to achieve your full
potential and grow your career.

What is this role all about?

You will be responsible for providing exceptional customer service and sales services to internal and external customers to ensure the continued growth and profitability of Hertz. You will also be responsible for grooming the interior and exterior of rental vehicles to a ready-to-rent standard for our valued customers. You will be based at our Queenstown Store. As the face of
our business you will;

• Create a positive customer experience by greeting and engaging our valued customers
• Complete rental and return transactions efficiently and accurately
• Sell Hertz rental options to our valued customers
• Ensure overall customer satisfaction by resolving issues
• Be involved in reservations of rental vehicles and associated requirements
• Work as part of a high performing team
• Detail vehicles to the Hertz standard
• Ensure that vehicles are in a road worthy condition & perform safety checks
• Assist customers as directed

What do we need from you?

To be successful in this position, our new team member will be able to demonstrate the following:

• Excellent communication skills, a positive attitude and have a flair for sales
• Previous experience in customer service or sales; experience in rental industry preferred
• Computer and keyboard skills are essential
• Flexibility of working hours (7 day shift work including weekends and public holidays may apply)
• You must hold a full and current NZ driver’s license with the ability to drive both manual and automatic vehicles.

What do you get?

In return for your hard work and dedication, you will be rewarded with:

• A competitive hourly rate & incentives
• Full training
• Company uniform
• Employee fringe benefits
• Leave loading & shift penalties on base hourly rates
• A supportive team environment
• Career growth and development opportunities

This is a brilliant opportunity for an individual who is passionate about customer service and has the ability to work collaboratively as a team to achieve targets.

Applicants for this position should have NZ residency or a valid NZ work visa.

Job type:

Full Time

Location:

Central Otago

Listed:

23-01-2019

Closes:

23-02-2019

Reference:

74687