Customer Care and Debt collection officers

Job Description

JOIN OUR FUN & FRIENDLY TEAM OF PERFORMERS

Our growth spurt needs us to recruit aggressively to sustain our growth. 100% Kiwi Owned, customer focused, dynamic company with fun loving and professional work environment.

Under new management Goods4U Marketing Limited has been rejuvenated with fresh outlook, professional approach along with infusion of latest technology. Under the new leadership we are gearing up to be recognized as industry leaders. Therefore, we are looking for self-motivated and dedicated catalysts, leaders, team players who can accept this challenge and achieve the top spot in the industry. We truly believe in career progression and promoting from within. If you would like to join an organisation that offers a truly rewarding career, if this you please apply now.

Offering opportunities for UNCAPPED career growth and earning potential.

We are open to supporting PR for deserving candidates based upon their performance with us. Only superlative performers and leaders will qualify for this support.

Selected candidates will be based in different parts of the country. Preferably, looking for full time employees, alternatively, we can also take part time and paid/ unpaid internships.

This is a very crucial and diversified role. It requires a matured, experienced person who is compassionate about other people’s circumstances and at the same time is able to implement company’s debt recovery policies. The incumbent will be required to handle the entire process of client care, debt recovery, reinstatement of contracts, follow up with customers when they miss a payment and all related administrative tasks.

The Role
• Manage large amounts of incoming and outgoing calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust with all stake holders through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Go the extra mile to engage customers
• Resolve customer complaints via phone, email, mail or social media
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Arrange for debt repayment or calculate and establish repayment schedules, based on customers' financial situations.
• Advise customers of necessary actions and strategies for debt repayment.
• Advise customers of legal consequences (including credit listing) due to unpaid debts.
• Persuade customers to pay amounts due on accounts.
• Record information about financial status of customers and status of collection efforts.
• Keep records of customer interactions, process customer accounts and file documents
• Maintain compliance consistently with regulatory requirements, applicable legislation, company policies and procedures.
• Performance targets, and proper procedures, correcting errors or problems.
• Find prospective customers through door to door marketing and cold calling.
• Ensure all the paperwork is done correctly and processed on time.

About You:
• Having your own car will be an advantage
• A great enthusiasm and passion for people, sales and problem solving
• Level 7 qualification in business, sales, marketing, IT or related field preferred
• Customer service experience highly preferred
• Ability to negotiate fairly
• Ability to learn about various products, and display and share this knowledge in a confident manner
• Possess a passion for problem solving with a solution provider’s mindset
• Possess a determination to meet and exceed goals
• Attention to details in contract completion, data entry, notes making.
• Retain a track record of success in re activating delinquent accounts.
• Have a willingness to follow through to see that every customer receives their product and company receives full payment for its services.
• Computer Literacy in MS office and usage of Internet and mobile devises is a must
• Bring your attitude to succeed and we will convert it in success for you

Remuneration: Minimum $21.00/hour plus more for deserving candidate & performance bonuses. Well performing candidates have a potential of uncapped earnings.
Job Type: Full Time
Experience:
• Sales or debt collection: 2-3 years of proven experience in door to door to sales position and in dealing with repossession customers.
• Customer Service: 2 year (Preferred)
Language:
• Command on spoken and written English (Required)
• Knowledge of spoken Maori, Samoan, Tongan and others will be advantageous.

To apply send your latest resume to success@goods4u.nz

Applicants for this position should have NZ residency or a valid NZ work visa.

Job type:

Full Time

Location:

Auckland City

Listed:

22-01-2019

Closes:

22-02-2019

Reference:

74692