Capital S.M.A.R.T Repairs (S.M.A.R.T) is a leading-edge collision repair centre business with over 50 sites located throughout Australia and New Zealand. Redefining the industry, S.M.A.R.T offers state of the art premises built to deliver efficient repair practices and excellent working conditions. S.M.A.R.T is growing and is fast developing a reputation for excellence in customer service both within and outside of the industry. This position is located at our Hornby site, and is a part time role working 5 hours a day. The hours are: Monday to Friday - rotating hours between Week 1: 7am to 12pm. Week 2: 12pm to 5pm.
About the role
The Customer Care Advisor is the first point of contact for our customers. You will use your customer service expertise and rapport building skills to put the customer at ease, show you understand their story and clearly explain the Capital S.M.A.R.T difference, instilling confidence that the customer has left their car in very capable hands.
At S.M.A.R.T, consistently delighting the customer is key to everything we do, and what we expect from you each and every day.
We are seeking someone who
Strives to achieve a positive customer experience in every interaction
Has previous experience in a customer facing high paced environment
Has high attention to detail
Is organised and has exceptional time management skills
Can build rapport in person as well as over the phone
Works well in a team
In reward for your expertise you will be offered a great working environment, career growth opportunities, industry competitive pay and a chance to work with an industry leader that has experienced exceptional growth.
If this sounds like something you would like to be part of then please select APPLY NOW or contact Kim on 0800 080 300 for a confidential discussion
Applicants for this position should have NZ residency or a valid NZ work visa.
Whether you're looking for the job to start your career or just want to learn some great new skills YouthFull is here to help by giving you the skills and the opportunities to make either of these things happen.
Suite 1.6, Level 1, 2-8 Osbourne St, Newmarket, Auckland, 1023